Getting knowledgeable and expedient solutions to your issues can mean the difference between getting things done or missing a deadline.

Whether at home, the office, out of town or in your car our services have been designed to address your unique situations and technical issues.

Remote Administration

Whether it's software installations, maintenance or diagnosis remote administration of your systems allow you to focus on business; while we take care of the issues.

Remote administration acts as an unattended remote management process securely connecting our technicians to your network. Unattended means we can connect when needed; allowing us to address tasks which fall oustide the range of what our On Demand services can deliver.

Features:

• Can be performed after hours
• Utilizes secure Internet connectivity options
  
• Tailored to your business
  

On Demand Remote

The ideal support system is for us to be wherever you are whenever you need us, addressing the issues at hand as they happen and helping you in a manner that can only result from us being there.

The answer: Zettatronic remote support technology

Remote support may be activated by clicking an icon located on your desktop or even a link on our website (there is nothing to install).  Once activated your computer is securely and instantly connected to ours (over the Internet) allowing us a real-time view into the situation. During the online session we can see and interact directly with your system; just like being there.

This window into your world allows us to provide a level of support that in many cases surpasses an on-site visit. Interactions such as chat, screen annotation and cross-system cut/paste enhance our capability to address a wide range of situations. In addition - you never have to leave your chair.

Multiple Means Of Contact

In order for support to be effective it needs to function as a natural extension to the way you do business. In order to facilitate this function we support all viable means of communication.

• Phone / Cell
• SMS
• Email
• Fax
• Online Forms